Frequently Asked Questions
How is Flight Club different from other footwear retailers?
Since 2005, Flight Club has been the most trusted source for buying and selling the rarest and most coveted sneakers. Our consignment marketplace is the most hassle-free process for independent sellers looking to move their inventory. And with Flight Club, you don’t need to camp outside the stores or stay connected to the Internet for raffles, lotteries or RSVP alerts. There are no preorders or reservations. As long as the item is in stock, all customers are empowered with the same opportunity to acquire everything they want.
From limited editions to unworn vintage sneakers, Flight Club has fresh pairs of your must-haves and your sneaker grails. We pride ourselves on our ability to connect you to the consignors with the inventory you want.
Why are your prices so high?
Individual sellers work with our staff to set the sale prices for their own sneakers. They determine the values based on a variety of factors, including rarity, condition, size availability, and how quickly they wish to sell. Our staff only assists with assessing maximum market values and projecting potential sale times. Because storage space is at a premium at Flight Club, we encourage consignors to price their merchandise to sell quickly.
I'm looking for a specific shoe. Do you have it?
If you are looking for a specific shoe, you can search our site by style number and style name as well as by browsing our product categories. Our entire inventory is listed on our website. If you can’t find it here, we don’t currently have it. Since we are a consignment marketplace, restocks are subject to the availability within our network of sellers. We are not able to predict when a shoe will be back in inventory or available in a specific size.
Are all products that Flight Club sells new and authentic?
Everything is guaranteed authentic and new. We only accept sneakers in brand new and unworn condition for consignment. However, please keep in mind that Flight Club is also a retail space where in-store customers are encouraged to try on sneakers before committing to purchase. A pair may have been tried on, but it’s always in a controlled environment and on a carpeted surface.
We do not sell, accept, or otherwise deal with fakes, "grey market" items, or factory variants. All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints before they're offered to customers. The staff is trained to identify any and all inconsistencies, and our policy is to decline items that don't meet our standards.
What does conditional mean? And why can't I just order them online?
We only sell brand new and unworn sneakers in mint or excellent condition, but all shoes eventually show signs of age. This includes, but is not limited to, yellowing, bleeding, cracking and creasing, cloudy air bags, fading, and more. If a sneaker shows significant signs of any of those conditions, we list them accordingly and make them available in-store only. Since all sales are final, we prefer customers have an opportunity to review and inspect all conditional sneakers in hand before committing to purchase.
With some products, you may see that you are able to order a conditional pair through our site. In those cases, there is an issue with the packaging and not the sneaker itself.
What size should I order?
Size is a personal preference so we are not able to make recommendations on fit. However, please note that all sizes on our site are in US sizing. In addition, you can differentiate between mens, womens, kids and children’s sizing with the following keys:
Womens shoes are denoted with a “w” in front of the size. For example, a w7.5 would be a women’s US size 7.5.
Kids sizes are unisex and kids styles are noted with the following codes in the style name:
BG – Boys Grade-School
GG - Girls Grade-School
GS – Grade-School
In addition, kids sizes are noted with a "Y." A 4Y would be a kids size 4 in US sizing.
Infant, toddler and preschool shoes are noted with the following codes in the style name:
TD - Toddler
PS - Pre-School
C - Children
Infant sizes are also noted with a "C." An 11C would be an infant size 11 in US sizing.
I need to make changes to or cancel my order. Can you help me?
Unfortunately, our system does not allow us to make changes to an order (size, quantity, style, etc.) once your order has been placed. Since our entire inventory is independently owned, we may not have another shoe available in an alternate size or color for the same price.
In addition, once your order has been submitted to our shipping department for fulfillment, we are not able to honor requests for cancellations. Please confirm the details of your order carefully before submitting.
I am having a hard time checking out. Can you help me?
We are sorry to hear you are not able to place an order. If you are unable to complete the checkout process, our system will give you an error message. We find that most customers are entering a shipping address that is not the billing address associated with their credit card. Please verify that the information you are entering matches what your bank has on file.
What is Flight Club’s return policy?
All sales at Flight Club are final. In the event of a fulfillment error, please contact customer support and we will be happy to assist you. However, all Flight Club merchandise is shipped with a Flight Club hang tag attached. All shoes are inspected prior to shipment for order accuracy and defects such as yellowing, scuffs and stains beyond normal retail wear. Flight Club will not honor any claims for incorrect or damaged items once this tag is removed.
Why can't I return or exchange sneakers?
Since we operate entirely on consignment, and often with limited inventory, we’re unable to accept returns or issue refunds. All sales with us are final.
When will my order arrive?
You can expect your package to arrive within 1-2 week for domestic addresses and 2-3 weeks for international addresses. Please note that due to unforeseen circumstances – international customs delays, weather delays, etc. – these timelines are approximate. Once your order ships, you will receive a notification from our shipping partner with an estimated delivery date.
Please note, we do not provide expedited shipping. If you need your order by a specific date, please contact customer service before placing your order.
Can I ship to an address other than my billing address?
At this time, we can only ship orders to the billing address associated with your credit card.
If you have a Paypal account that is fully verified, we can ship your order to any address that has been verified with your paypal account. Simply enter your desired shipping address as the billing address at checkout and complete your purchase with PayPal.
What happens if my package is returned to you?
It is typically up to the discretion of the driver to leave a package unattended if you are not home to receive your package. Should your order be returned to us, you will be refunded the original purchase price of your order minus the original shipping fee. If you would like us to re-ship your package to you, please contact customer support and we will do our best to accommodate you. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
We reserve the right to suspend your account if an excessive number of packages are returned to us.
Are customs and duties included in the shipping fee for international orders?
No. For all international orders, customs and duties due will be billed to you upon delivery of your package.
Will a signature be required when my package is delivered?
In general, it is up to the discretion of the delivery driver to leave a package unattended and in a safe place. If you're unavailable during standard delivery times for your local carrier, you can contact them directly once your package ships to arrange for a pick-up at your local delivery center. We do not allow our packages to be re-routed to an alternate address once they have been shipped.
Why was my order canceled?
There are various reasons for an order being canceled. However, we will notify you in the event that your order cannot be fulfilled along with the reason. Please note: we do reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
Do I have to pay sales tax?
Effective January 1, 2009, all orders shipped to California and New York will be charged their respective sales tax rates.
I couldn't find an answer to my question. How should I contact Flight Club?
You can reach us at 1-888-937-8020. Our phones are staffed from 12pm EST – 7:00pm EST from Monday to Friday. Keep in mind that we receive a high volume of calls throughout the day and our staff is often occupied with customers. You can use the contact form on the right, or email us directly at [email protected]
I'm a current consignor or interested in selling shoes. Where can I get more information?
If you’re interested in selling with us, or learning more about the consignment process, feel free to visit sell.flightclub.com for details. For existing consignors, please contact the consignment team at [email protected] Please note the form on this page routes your request to our customer service team that handles all online orders. For faster service, please contact the consignment team directly.