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Frequently Asked Questions

General

Are all products that Flight Club sells authentic? 

Yes, everything is guaranteed authentic. We do not sell, accept, or otherwise deal with fakes, "grey market" items, or factory variants. All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity at multiple checkpoints before they're offered to customers. The staff is trained to identify any and all inconsistencies, and our policy is to decline items that don't meet our standards.

Does Flight Club sell used sneakers? 

Not at the moment. We only accept sneakers in brand new and unworn condition for consignment. However, please keep in mind that Flight Club is also a retail space where in-store customers are encouraged to try on sneakers before committing to purchase. A pair may have been tried on, but it’s always in a controlled environment and on a carpeted surface. 

Why can't I return or exchange sneakers? 

Since we operate entirely on consignment, and often with limited inventory, we’re unable to accept returns or issue refunds. Once a sale is complete with our store, we initiate the payment process for the original owner of the purchased sneaker. All sales with us are final.

Does Flight Club accept trades? 

Unfortunately, we are unable to accept trades. Since all sneakers we carry are owned by independent sellers, we do not have the authority to barter or negotiate with their property.

What does 80/20 consignment mean?

All shoes are sold on 80/20 consignment, meaning independent owners provide us with the sneakers they wish to sell. Once their items sell, we provide them with a check for 80-percent of the final sale price. We handle everything in between, including storage and relieving sellers of the stress with arranging auctions, taking photographs, dealing with complicated or fraudulent payments, and boxing and shipping the sneakers.

I'm a consignor. How do I know when my sneakers sell, and how do I get paid? 

We send weekly sales reports between Sunday evening and Monday morning to all consignors, reflecting their sales from the previous week. We issue bank checks valued at 80-percent of the final sale price on Tuesdays. Consignors can reply to their sales reports to request their checks by mail, or schedule a pick-up date; or they can come to our stores on Tuesday when checks are issued. International consignors receive wire transfers. If you’re interested in selling with us, or learning more about the consignment process, feel free to visit http://sell.flightclub.com/ for details.

Who sets the prices? 

Individual sellers work with our staff to set the sale prices for their own sneakers. They determine the values based on a variety of factors, including rarity, condition, size availability, and how quickly they wish to sell. Our staff only assists with assessing maximum market values and projecting potential sale times. Because storage space is at a premium at Flight Club, we encourage consignors to price their merchandise to sell quickly. 

I'm looking for a specific shoe. Do you have it?

Our entire inventory, between both New York and Los Angeles locations, is listed on our website. If you can’t find it here, we don’t have it. Yet. The only exceptions are conditional sneakers that are only available for in-store customers.

What does conditional mean? And why can't I just order them online?

We only sell brand new and unworn sneakers in mint or excellent condition, but all shoes eventually show signs of age. This includes, but is not limited to, yellowing, bleeding, cracking and creasing, cloudy air bags, fading, and more. If a sneaker shows significant signs of any of those conditions, we list them as accordingly and make them available in-store only. Since all sales are final, we prefer customers have an opportunity to review and inspect all conditional sneakers in hand before committing to purchase. With some products, you may see that you're able to order a conditional pair through our site. Those notes are usually in relation to the condition or status of the packaging and not the sneaker itself.  

Why are shoes in your store wrapped in plastic?

We heat shrink all the sneakers on the wall for your protection and ours. Both Flight Club locations welcome thousands of in-store customers on a daily basis, and it’s important that we keep the sneakers pristine while they’re handled and examined. 

What does "may not be suitable for wear" mean?

As sneakers age, the rubber hardens and the glue holding them together dries. That means the soles can crack or separate from the upper when worn. We carefully inspect and note the condition of all items in our inventory, but cannot assume any responsibility with regard to older, vintage sneakers.

Can you ship my order so a direct signature isn't required?

Unfortunately, we cannot. While we regret any inconvenience, direct signatures are critical for your protection and ours. We want to make sure your package ends up in your hands. If you're unavailable during standard delivery times for your local carrier, contact them directly to arrange a pick-up. 

Why was my order canceled?

There are various reasons for an order being canceled. Most are automatically canceled as a security measure by our payment-processing system. For example: if the address provided on our site does not match the address on file with your card provider, the order will be declined; if the IP address on the device you're using is inconsistent with the expected region for your billing address, the order may be automatically canceled. Please note: we do reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Why is there a charge on my account if my order was canceled?

The transaction reflected in your account activity is only an authorization for funds, not a charge. That happens automatically when you submit an order, even if it was canceled by the security measures in our payment-processing system. Depending on your financial institution's policies, authorizations can hold for 3-7 business days before the funds are made available to you again. 

Do I have to pay sales tax?

Effective January 1, 2009, all orders shipped to California and New York will be charged their respective sales tax rates.

Where are your NY and LA stores located? 

Our New York location is at 812 Broadway, between East 11th and 12th Streets, just blocks from Union Square. The Los Angeles store can be found at 503 N Fairfax Avenue. Check our Flight Club Store Locator for directions and details.

Can I call Flight Club directly? 

Our number is 1-888-937-8020. Keep in mind that we receive a high volume of calls throughout the day and our staff is often occupied with customers. You can use the contact form on the right, or reach us on Twitter or Facebook for quick responses. 

I couldn't find an answer to my question. How should I contact Flight Club? 

If anything is still unclear, feel free to reach out to us on Twitter or Facebook with questions. Our followers are authorized to send us direct messages on Twitter, and private messages are accepted on Facebook. You can also email us at [email protected].

What is the warranty policy?

There is no warranty for items sold or purchased, or information provided on this website, to the extent permitted by applicable law. Except when otherwise stated in writing, all items sold or purchased, or information provided on this website, are sold or purchased or provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The entire risk as to the quality and performance of items sold or purchased, or information provided on this website, is with you. Should items sold or purchase prove defective, you assume the cost of all necessary servicing, repair, or correction. In no event, unless required by applicable law, or agreed to in writing, will Flight Club New York, Ltd. be liable to you for damages, including any general, special, incidental, or consequential damages arising out of the use or inability to use items sold or purchased, or information provided on the website, including but not limited to losses sustained by you or third parties, even if such holder or other party has been advised of the possibility of such damages.

Is Flight Club responsible for typographical errors? 

We are not responsible for typographical errors and we sincerely regret any inconveniences that may occur as a result. Every effort is made to warrant that the information on this website is accurate, however, an error may appear on rare occasions. This applies to, but is not limited to, prices, model names and numbers, style numbers, and descriptions. Please accept our apologies for such errors. Corrections are made as they’re discovered. The decision for honoring incorrect pricing, for whatever reason it has occurred, is at our sole discretion and is reviewed on a case-by-case basis. 

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