Frequently Asked Questions

General Inquiries

How is Flight Club different from other footwear retailers?

We’re a consignment business, meaning we source product from independent sellers who use our platform to sell shoes.

What determines the price of shoes?

We work with sellers to determine sale prices systematically using a myriad of factors such as shoe condition, rarity, and size availability.

How can I find a specific shoe?

You can find our entire catalog of inventory listed online on our website. If you’re in pursuit of a specific pair, go ahead and use our search bar to browse our vast assortment of product. If we’re out of the size you’re looking for, we’ll notify you when it becomes available again. All you have to do is sign up to receive email notifications from us. This can be done by clicking on the ‘size unavailable’ option directly on the product page.

Are all products sold at Flight Club authentic?

Yes, all of our inventory is guaranteed authentic.

What does 'Conditional' mean?

Conditional is a label we use to identify shoes that arrive to us with any of the following: damaged original box, not original box, alternate label on box, cracked midsole, creases, b-grade, discoloration, scuffed or with missing items.

We consider any shoe that is 8+ years old a collectible and advise owners to wear at their own discretion.

Orders

How can I determine what shoe size to order?

To help determine appropriate sizing, we recommend referring to the original manufacturer's size guide.

How can I make changes to or cancel my order?

Please contact customer support at: 1 (888) 937-8020, during the hours of 12PM – 7PM EST, Monday through Friday (International customers please call +1 786-871-6005). Please note: we are unable to process cancellation requests once an item ships.

I am experiencing issues checking out.

If you are unable to complete your order at checkout, please contact customer support at: 1 (888) 937-8020 (International customers please call +1 786-871-6005). We’re available to assist 7 days a week, from 12PM – 7PM EST. Please note: we do not accept phone orders.

Why was my order canceled?

There are a number of reasons why an order may get cancelled. Please contact Customer Support at: 1 (888) 937-8020 for further assistance. (International customers please call +1 786-871-6005)

Returns

What is Flight Club’s return policy?

All sales are final. Should you have any other questions or concerns, please contact customer support at: 1 (888) 937-8020 (International customers please call +1 786-871-6005). Please note: Flight Club will not honor any claims once the Flight Club hang tag is removed from the shoe.

Delivery

How long will it take for my order to ship?

Customers can expect their orders to arrive within 5-10 days for domestic addresses and 1-2 weeks for international, military, and PO box addresses.

Can I ship to an address other than my billing address?

You can only ship to an address that differs from your billing if you select PayPal as your method of payment at checkout. All other forms of payment require us to ship to your billing address.

What happens if my package is returned to Flight Club?

In the event that your package is returned to us, you will be refunded through gift card the original purchase price of your order minus initial and return shipping costs.

Will customs and duties be included for international orders?

No. Custom and duty fees for international orders are billed upon package delivery.

Is a signature required upon delivery?

We require signature confirmation for all orders valued at $750 and above.

Payment

What types of payment does Flight Club accept?

Flight Club currently accepts: American Express, Visa, Mastercard, Discover, China UnionPay, JCB, Diners Club. We also offer flexible monthly payment options via Affirm.

Will I be charged sales tax?

Effective January 1, 2009, all orders shipped to the states of California, New York, and Ohio will be charged their respective sales tax rates.

Misc.

For all other inquiries, including technical issues, please contact customer support at 1-888-937-8020, 7 days a week from 12PM – 7PM EST. International customers, please contact us at +1 786-871-6005

For information regarding consignment, please visit: sell.flightclub.com or email us at [email protected].

CONTACT US

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