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Frequently Asked Questions
What does this merger mean?
With any merger, you look for ways to work together that will help both companies grow and become more efficient. Although Flight Club will continue to operate as its own distinct brand, we will leverage GOAT’s best-in-class technology platform.
How will this affect me as a user?
You shouldn’t experience any immediate changes as a user. Later this year, we will make improvements for both buyers and sellers to improve the experience on both platforms.
How will this affect me as a seller?
It’s business as usual and there won’t be any immediate changes. We’ll be keeping you posted on new developments as we integrate.
Will my commissions be affected?
There aren’t any plans to update commissions for either platform.
Will Flight Club products be listed on goat?
Flight Club product will not be listed on GOAT. As we integrate and further develop plans, we’ll keep all of our consignors up-to-date.
Will goat products be listed on goat?
GOAT listings will not be sold through Flight Club.
Is my inventory going to stay? Where is it going?
Your inventory will remain safely with Flight Club. We’ll notify you of any changes and as always, you can feel free to reach out to us at [email protected]
How is Flight Club different from other footwear retailers?
We’re a consignment business, meaning we source product from independent sellers who use our platform to sell shoes.
What determines the price of shoes?
We work with sellers to determine sale prices systematically using a myriad of factors such as shoe condition, rarity, and size availability.
How can I find a specific shoe?
You can find our entire catalog of inventory listed online on our website. If you’re in pursuit of a specific pair, go ahead and use our search bar to browse our vast assortment of product. If we’re out of the size you’re looking for, we’ll notify you when it becomes available again. All you have to do is sign up to receive email notifications from us. This can be done by clicking on the ‘size unavailable’ option directly on the product page.
Are all products sold at Flight Club authentic?
Yes, all of our inventory is guaranteed authentic.
What does 'Conditional' mean?
Conditional is a label we use to identify shoes that arrive to us with any of the following: damaged original box, not original box, alternate label on box, cracked midsole, creases, b-grade, discoloration, scuffed or with missing items.
We consider any shoe that is 8+ years old a collectible and advise owners to wear at their own discretion.
How can I determine what shoe size to order?
To help determine appropriate sizing, we recommend referring to the original manufacturer's size guide.
How can I make changes to or cancel my order?
Please contact customer support at [email protected]. Please note: we are unable to process cancellation requests once an item ships.
I am experiencing issues checking out.
If you are unable to complete your order at checkout, please contact customer support at [email protected]. We’re available to assist Monday through Friday, from 12PM – 7PM EST. Please note: we do not accept phone orders.
Why was my order canceled?
There are a number of reasons why an order may get cancelled. Please contact Customer Support at [email protected].
What is Flight Club’s return policy?
All sales are final. Should you have any other questions or concerns, please contact customer support at [email protected]. Please note: Flight Club will not honor any claims once the Flight Club hang tag is removed from the shoe.
How long will it take for my order to ship?
Customers can expect their orders to arrive within 5-10 days for domestic addresses and 1-2 weeks for international, military, and PO box addresses.
Can I ship to an address other than my billing address?
You can only ship to an address that differs from your billing if you select PayPal as your method of payment at checkout. All other forms of payment require us to ship to your billing address.
What happens if my package is returned to Flight Club?
In the event that your package is returned to us, you will be refunded through gift card the original purchase price of your order minus initial and return shipping costs.
Will customs and duties be included for international orders?
No. Custom and duty fees for international orders are billed upon package delivery.
Is a signature required upon delivery?
We require signature confirmation for all orders valued at $750 and above.
What types of payment does Flight Club accept?
Flight Club currently accepts: American Express, Visa, Mastercard, Discover, China UnionPay, JCB, Diners Club. We also offer flexible monthly payment options via Affirm.
Will I be charged sales tax?
Effective January 1, 2009, all orders shipped to the states of California, New York, and Ohio will be charged their respective sales tax rates.
For all other inquiries, including technical issues, please contact customer support at [email protected]
For information regarding consignment, please visit: sell.flightclub.com or email us at [email protected].