Frequently Asked Questions

GOAT Merger

What does this merger mean?

With any merger, you look for ways to work together that will help both companies grow and become more efficient. Although Flight Club will continue to operate as its own distinct brand, we will leverage GOAT’s best-in-class technology platform.

How will this affect me as a user?

You shouldn’t experience any immediate changes as a user. Later this year, we will make improvements for both buyers and sellers to improve the experience on both platforms.

How will this affect me as a seller?

It’s business as usual and there won’t be any immediate changes. We’ll be keeping you posted on new developments as we integrate.

Will my commissions be affected?

There aren’t any plans to update commissions for either platform.

Will Flight Club products be listed on goat?

Flight Club product will not be listed on GOAT. As we integrate and further develop plans, we’ll keep all of our consignors up-to-date.

Will goat products be listed on goat?

GOAT listings will not be sold through Flight Club.

Is my inventory going to stay? Where is it going?

Your inventory will remain safely with Flight Club. We’ll notify you of any changes and as always, you can feel free to reach out to us at [email protected]lightclub.com.

General Inquiries

How is Flight Club different from other footwear retailers?

We’re a consignment business, meaning we source product from independent sellers who use our platform to sell shoes.

What determines the price of shoes?

We work with sellers to determine sale prices systematically using a myriad of factors such as shoe condition, rarity, and size availability.

How can I find a specific shoe?

You can find our entire catalog of inventory listed online on our website. If you’re in pursuit of a specific pair, go ahead and use our search bar to browse our vast assortment of product. If we’re out of the size you’re looking for, we’ll notify you when it becomes available again. All you have to do is sign up to receive email notifications from us. This can be done by clicking on the ‘size unavailable’ option directly on the product page.

Are all products sold at Flight Club authentic?

Yes, all of our inventory is guaranteed authentic.

What does 'Conditional' mean?

Conditional is a label we use to identify shoes that arrive to us with any of the following: damaged original box, not original box, alternate label on box, cracked midsole, creases, b-grade, discoloration, scuffed or with missing items.

We consider any shoe that is 8+ years old a collectible and advise owners to wear at their own discretion.

Orders

How can I determine what shoe size to order?

To help determine appropriate sizing, we recommend referring to the original manufacturer's size guide.

How can I make changes to or cancel my order?

Please contact customer support at: 1 (888) 937-8020, during the hours of 12PM – 7PM EST, Monday through Friday (International customers please call +1 786-871-6005). Please note: we are unable to process cancellation requests once an item ships.

I am experiencing issues checking out.

If you are unable to complete your order at checkout, please contact customer support at: 1 (888) 937-8020 (International customers please call +1 786-871-6005). We’re available to assist 7 days a week, from 12PM – 7PM EST. Please note: we do not accept phone orders.

Why was my order canceled?

There are a number of reasons why an order may get cancelled. Please contact Customer Support at: 1 (888) 937-8020 for further assistance. (International customers please call +1 786-871-6005)

In-Store Pickup

What is In-Store Pickup?

In-Store pickup is another way to shop with Flight Club. For some of our items, you can place your order online and pick it up at our New York or LA flagship locations.

How do I place an order for In-Store Pickup?

Once you’ve added your item(s) to your shopping cart, proceed to the Checkout page. If your item is currently available for pickup, this option will be displayed under ‘Shipping Method’. Generally, orders placed by 5PM EST/5PM PST will be ready for pickup on the same day that you place your order. Orders placed after 5PM EST/5PM PST may not be ready until the following day. Once your order is placed, you will receive an order confirmation email followed by a second email once the order, or part of the order, is ready for pickup. Please wait until you receive the Ready for Pickup email before going to our New York or LA stores to pick up the order.

How do I know when my order is ready for pickup?

You will receive an email once the order is ready for pickup.

What do I need to bring to pick up my order?

Please bring a copy of your Ready for Pickup email and a valid photo ID.

Where in the store can I pick up my order?

Once you arrive to the store, you can head directly to the register/counter where someone will be able to assist.

How long will orders be held in the store?

Once charged, items will be held for 48 hours after you receive your Ready for Pickup email. If you are unable to pick up your item, please contact customer support at 1-888-937-8020, 7 days a week from 11AM – 8PM EST. Please note, all sales are final.

What happens if I am unable to pickup the order within the pickup window?

If you are unable to pick up your order, please contact customer support at 1-888-937-8020, 7 days a week from 11AM – 8PM EST.

Can I return my In-Store pickup?

All sales are final. Should you have any other questions or concerns, please contact customer support at: 1 (888) 937-8020.

Are there any products that are excluded from In-Store pickup?

Yes, some items may be restricted from In-Store pickup which includes select shoes, all apparel, and accessories.

Returns

What is Flight Club’s return policy?

All sales are final. Should you have any other questions or concerns, please contact customer support at: 1 (888) 937-8020 (International customers please call +1 786-871-6005). Please note: Flight Club will not honor any claims once the Flight Club hang tag is removed from the shoe.

Delivery

How long will it take for my order to ship?

Customers can expect their orders to arrive within 5-10 days for domestic addresses and 1-2 weeks for international, military, and PO box addresses.

Can I ship to an address other than my billing address?

You can only ship to an address that differs from your billing if you select PayPal as your method of payment at checkout. All other forms of payment require us to ship to your billing address.

What happens if my package is returned to Flight Club?

In the event that your package is returned to us, you will be refunded through gift card the original purchase price of your order minus initial and return shipping costs.

Will customs and duties be included for international orders?

No. Custom and duty fees for international orders are billed upon package delivery.

Is a signature required upon delivery?

We require signature confirmation for all orders valued at $750 and above.

Payment

What types of payment does Flight Club accept?

Flight Club currently accepts: American Express, Visa, Mastercard, Discover, China UnionPay, JCB, Diners Club. We also offer flexible monthly payment options via Affirm.

Will I be charged sales tax?

Effective January 1, 2009, all orders shipped to the states of California, New York, and Ohio will be charged their respective sales tax rates.

Misc.

For all other inquiries, including technical issues, please contact customer support at 1-888-937-8020, 7 days a week from 12PM – 7PM EST. International customers, please contact us at +1 786-871-6005

For information regarding consignment, please visit: sell.flightclub.com or email us at [email protected].

CONTACT US

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